FREE SHIPPING ON ALL U.S. ORDERS | 25% OF SALES WILL BE DONATED TO THE CHILDREN'S HEART FOUNDATION TO FUND CONGENITAL HEART DEFECT RESEARCH

Frequently Asked Questions

Product

What type of onesies do you print on?

The Rabbit Skin Infant Baby Rib Bodysuit is a 5 ounce 1x1 baby rib, made from 100% combed ringspun cotton. It features flatlock seams, double-needle rib binding on the neck, shoulders, sleeves and leg openings, reinforced three-snap closure on binding.


These soft and comfy bodysuits are great for sleep, play, and everyday activities. There is an expandable neckline for easy dressing and an easy tear removable label. Reinforced three snap closure for easy diaper change.

Why are the colors on my onesie different than the colors online?

Oftentimes images created in a digital format shift when they go through the printing process. There are many things that can account for this color shift. Dark shirts (black, navy, red especially) tend to overpower inks and add a tint. Also, printers might not be able to duplicate shades accurately that are produced online. Lastly, everyone has different color settings on their devices and things may appear different. We will address color errors such as splatters or stains. However, we will not address slight color shifts that occur naturally in printing.

Are all the onesies on the website available for purchase?

Some of the onesies on the website are mock-ups and are for display purposes only.  However, all the onesies on the individual product pages are available for purchase.

What are the onesie color options?

For short-sleeve onesies, the available colors include: Black, Charcoal, Cobalt, Forest, Heather, Hot Pink, Key Lime, Light Blue, Navy, Pink, Purple, Raspberry, Red, Royal, White, Yellow. For long-sleeve onesies, the available colors include: Black, Heather Grey, Light Pink, Navy, Red, White.

What are the onesie size options?

For short-sleeve onesies, the sizes include: NB, 6M, 12M, 18M, 24M. For long-sleeve onesies, the sizes include: NB, 6M, 12M, 18M.


Here is the Size Chart

Payment Options

What payment methods do you accept?

Our store uses Shopify Payments which accepts all major credit cards, as well as Apple Pay and Google Pay. We also offer Shop Pay, an accelerated checkout that saves your email address, credit card, and shipping and billing information for your next order. To enroll in Shop Pay, select "Save my information for faster checkout" on the billing page at checkout.

Production and Shipping

How long does the onesie production take?

Potty Mouth Tots is a print-on-demand store, which means we do not have inventory. We print every onesie when the order comes in. It typically takes 3-5 business days to produce your order before it is shipped. During the December holiday season, it may take up to 5-7 days.

Where do you ship to?

Domestic and international

Where is my order?

You can track your order once you receive the shipping notification.

How will my order be packaged?

Orders will be poly-bagged.

Return and Refund Policy

What is your return and or refund policy?

We do not accept returns, and we do not issue refunds. When the customer orders a product, we spend money to produce that item. If the customer changes their mind, that costs us money. Please be certain before you purchase your onesie. 

If we print the wrong design or we send you the wrong size, you will receive a replacement at no charge. We would just need photo documentation of the mistake.

Can I return or exchange a onesie if it’s the wrong size?

Unfortunately, we cannot exchange or return a onesie for sizing issues. We are a digital shop and since we have no inventory, there is nothing to exchange the onesie for. A new onesie would have to be printed. We ask that you order your correct size to avoid this issue. 

Can I return or exchange a onesie for a printing error?

If there is an error in the printing of your onesie, please notify us immediately at
hello@pottymouthtots.com and we will work to resolve the issue.

Can I cancel an order and get a refund?

You can cancel an order within 3 hours of your order for full refund. After 3 hours, orders cannot be canceled for refund because the onesie automatically goes into production. Materials will have been purchased for your order and the printing process will have started, so we cannot refund the purchase.